Frequently Asked Questions
Your guide to shopping the latest trends at Welcia Singapore
What are your shipping rates and delivery times within Singapore?
We offer free standard shipping on all orders over $60. For orders below $60, a flat delivery fee of $5 applies. Delivery typically takes 2-4 business days.
Can I return or exchange a fashion item if it doesn't fit?
Yes, we offer a 14-day return and exchange policy for unworn items with original tags attached. Please note that for hygiene reasons, innerwear and accessories cannot be returned.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), GrabPay, and PayNow for a seamless checkout experience.
Are the colors of the clothes accurate on the website?
We strive to display our products as accurately as possible. However, actual colors may vary slightly depending on your monitor settings and studio lighting.
Do you offer international shipping outside of Singapore?
Currently, Welcia Singapore only ships within mainland Singapore. We are looking into regional shipping options for the near future.